Guidance

Class II Flex, Clear or same colour flex            You may occasionally come across Class II flex where it is either transparent or the same colour all the way through. This does not necessarily mean it’s automatically a fail due to no visible Live Phase (Brown) or Neutral (Blue) to distinguish terminal position within the plug. This type of flex is mainly found on modern Class II table/bedside lamps/luminaires. As a lamp (bulb) can [...]

Product Recalls   If you’re not already doing it, adding product recall to your business could help your USP and help your customers safety. Most people (and we’ve all done it) go out and buy that electrical appliance but take no notice of the “register my appliance” card in the box. Well it is there for a good reason and it’s not just trying to upsell you some extra insurance. Several PAT firms are registering [...]

Ask yourself… Do you know what sort of injury high levels of microwave energy causes? Do you know that damage is cumulative? Do you know the “Safe level” and how that level was derived? If you find a leak, what are you going to do? Tell the customer not to use the oven?? Say “It should be OK”? Remember, you have to attach a “Sticker saying who made the test and when etc. Does the [...]

Effective email template to get your invoices paid Email is an incredibly effective tool to use for credit control; much easier than sending letters these days, but what proves to be a common problem is wording the email right to make sure we get paid.  Common email mistakes include unfriendly tone, appearance of automation / lack of humanity, an aggressive or judgemental approach to overdue invoices, and even chasing the wrong person entirely I have [...]