Guidance

Class II Flex, Clear or same colour flex            You may occasionally come across Class II flex where it is either transparent or the same colour all the way through. This does not necessarily mean it’s automatically a fail due to no visible Live Phase (Brown) or Neutral (Blue) to distinguish terminal position within the plug. This type of flex is mainly found on modern Class II table/bedside lamps/luminaires. As a lamp (bulb) can be inserted 2 different ways the polarity is not (normally) an issue. You may find a slight marking/line on one side of the flex signifying [...]

Product Recalls   If you’re not already doing it, adding product recall to your business could help your USP and help your customers safety. Most people (and we’ve all done it) go out and buy that electrical appliance but take no notice of the “register my appliance” card in the box. Well it is there for a good reason and it’s not just trying to upsell you some extra insurance. Several PAT firms are registering not just the asset description but Make & Model to the PAT register. This allows clarity on any recall notices that may come up. Firms [...]

Ask yourself… Do you know what sort of injury high levels of microwave energy causes? Do you know that damage is cumulative? Do you know the “Safe level” and how that level was derived? If you find a leak, what are you going to do? Tell the customer not to use the oven?? Say “It should be OK”? Remember, you have to attach a “Sticker saying who made the test and when etc. Does the instrument being used meet the latest BS EN IEC Standard: IEC 60335-2-25-A2/Ed6and has it been calibrated regularly? Have you got a “Traceable Calibration Certificate relating [...]

Effective email template to get your invoices paid Email is an incredibly effective tool to use for credit control; much easier than sending letters these days, but what proves to be a common problem is wording the email right to make sure we get paid.  Common email mistakes include unfriendly tone, appearance of automation / lack of humanity, an aggressive or judgemental approach to overdue invoices, and even chasing the wrong person entirely I have used this template for some time now, which has been very effective at getting my invoices paid.  It is the...  Before the invoice is due [...]